At Bhai Jewellers, we are committed to providing high-quality 22 karat gold jewellery with full transparency and customer satisfaction. Please read our return and refund policy carefully.

📦 Returns Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery
  • The jewellery must be unused, unworn, and in original condition
  • All original packaging, tags, and certificates must be included
  • Any item showing signs of use, damage, or alteration will not be accepted

📲 Return Process

If you wish to return an item:

  • You must contact our team immediately via WhatsApp after receiving your order
  • Our team will guide you through the return process
  • Returns sent without prior approval may not be accepted

💰 Refund Policy

  • Once we receive and inspect the returned item, we will process your refund
  • Refunds will be issued using the original payment method
  • Please allow a few working days for the refund to reflect in your account

🚚 Shipping & Responsibility

  • Customers are responsible for return shipping unless the item is faulty
  • We recommend using insured and trackable postage for returns
  • Bhai Jewellers is not responsible for items lost or damaged during return shipping

💎 Product Authenticity

All our jewellery is:

  • ✔ 22 Karat Gold
  • ✔ Hallmarked and officially registered in the UK
  • ✔ Fully attested for authenticity and quality

We guarantee that every item meets UK gold standards and is sold with trust and transparency.

❌ Non-Returnable Items

  • Used or worn jewellery
  • Custom-made or personalized items
  • Items returned after 7 days

📞 Need Help?

For any return or refund inquiries, please contact our WhatsApp support team immediately after receiving your order.

⭐ Customer Commitment

At Bhai Jewellers, we aim to provide the best value, genuine gold, and reliable service to all our customers across the UK.